Hotel Supervisor

The Hotel Supervisor assists the Hotel Manager in overseeing daily front desk operations, including the supervision of hotel staff and the delivery of exceptional service to hotel guests. This position requires strong leadership capabilities, operational expertise, and a commitment to maintaining the highest standards of hospitality and customer satisfaction.

ESSENTIAL JOB FUNCTIONS/DUTIES:

• Recruit, supervise, train, and evaluate hotel staff members; provide constructive performance feedback and professional development guidance as needed.

• Develop and maintain weekly work schedules while ensuring accurate time and attendance record-keeping.

• Respond promptly and accurately to guest inquiries regarding hotel procedures, policies, and property information.

• Address and resolve guest complaints and disputes in a professional and courteous manner.

• Perform front desk and hotel clerk duties as required to support operational continuity.

• Maintain comprehensive knowledge of room rates, room types, availability, hotel policies, and operational procedures.

• Operate computer systems and software applications for front desk operations and administrative functions.

• Maintain strict accountability and proper management of guest promotional materials and coupon inventory.

• Ensure departmental compliance with all applicable company policies and regulatory requirements.

• Execute additional projects and duties as assigned by management to support hotel operations and strategic objectives.