Sr Scheduler - Hybrid option

Communicates effectively with patients, staff and physicians to ensure clear understanding of initiatives and implementation process.  

Engages and collaborates with patients, families, staff, and providers within the office and the greater community, as applicable, to schedule surgeries, pre-op physicals, and testing in a timely manner, creating and promoting a professional image, including outstanding telephone courtesy, pleasantness, the ability to keep their composure and the use of judgment and tact in dealing with others.   

Identifies ways to streamline the surgical scheduling process to increase its efficiency, thereby increasing patient satisfaction, improving patient care, and increasing revenue. 

Utilizes electronic systems as much as possible to ensure that others within the Munson Healthcare System have access to records.   

Ensures that prior authorizations are completed as required for surgical procedures in a timely manner as required by individual insurances.   Additionally, identifies how prior authorizations can be managed more effectively in a more efficient manner.   

Ensures that documentation is complete to support the accurate billing of surgical procedures, i.e., insurance verification, prior authorization, etc.