Customer Service Agent

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Export Department

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow

• Ensure accurate and timely data entry into our operational system

• Track and Trace Transcon files and reporting

• Ensure accurate and timely client and vendor billing

• Ensure delivery of freight and timely clearance when applicable

• Interact with customers in arranging their shipments to meet customers service standards

• Contribute and maintain good relationships with suppliers

• Meet compliance at all times?

• Network communications, timely responses to emails and requests

• Meet KPI standards in accordance with Company policy

• Understand customers procedures and maintain updated internal DLSOPs

• Meet KPI standards in accordance with the Company’s procedures      

• Network communications, timely responses to emails and requests (internal and external)

• Escalation of problems to Management when necessary

• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 

• Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.

• Knowledge:

• Expeditors’ Company Policies and Procedures

• Basic local regulatory knowledge for compliance

• Global Logistics Industry knowledge