Air Export Gateway Agent

Schedule: Monday, Wednesday - Friday 8am to 5pm and Saturday 7am - 4pm

 

Principal Duties and Responsibilities:

 

•  Provide excellent customer service to both internal/external and customers.

• Sense of urgency is critical.

• Must maintain positive attitude within the workplace and drive improvement professionally and personally. 

• Effective interpersonal skills - ability to relate to internal peers at different levels as well as external customers and vendors.  Be a team player. 

• Ability to work without constant supervision - self-motivation and attention to detail required. Assuming the role of a leader and taking charge of situations is also encouraged. 

•  Process Air Export Gateway consolidations by working closely with immediate counterparts in the origin air export departments in the region.  A summary of the process would be receiving cargo (if from another origin), plan or book the cargo, process consolidation paperwork, transfer to carrier, track and trace until arrival. 

• Maintaining positive vendor relations.

• Constant communication with the warehouse staff during the consolidation process.  Ensure quality and compliance to protect the network.

• Dispatching and overseeing all airport transfers and pickups with local trucking vendors. 

• On-going commitment to quality and data integrity.  Responsible for daily updating and monitoring of various reporting tools “Gateway Workflow” & “Transportation Management”

• Detailed attention to accounting to ensure we are paying our bills timely and correctly.

• Responsible for the management of our capacity through posted consolidation schedules and in booking additional space as needed.

• Required 52 hours of training per year.

• Constant self-development via Personal Development plan

Other Duties and Responsibilities:

• Identify trouble areas within the process & work with team to make improvements to process.

• Trend and analyze data to drive improvements.

• Foster and improve our Service Provider partnerships and relationships.