Senior Project Cargo Operations Manager, North America

Operational Excellence & Execution

• Lead and promote operational excellence across all North America project cargo activities

• Support branches with complex and high-value project cargo executions

• Ensure consistent application of best practices, compliance standards, and safety protocols

• Drive performance through KPI monitoring, reporting, and corrective action planning

Training & Development

• Design, develop, and deliver project cargo training programs for operations teams and branch personnel

• Increase branch awareness and understanding of project cargo capabilities and procedures

• Mentor and coach operations staff to enhance technical expertise and execution quality

Standardization & Continuous Improvement

• Establish and implement standardized operating procedures (SOPs) across the region

• Identify operational gaps and inefficiencies; develop and execute improvement initiatives

• Lead process optimization efforts to improve productivity, accuracy, and customer satisfaction

Service Provider Management

• Maintain and strengthen relationships with key service providers (carriers, heavy haul, rigging, etc.)

• Conduct annual performance evaluations of vendors to ensure quality and competitiveness

• Identify capability gaps and onboard new service providers to support evolving business needs

Business Development Support

 

• Partner with commercial and regional teams to support a targeted 15% year-over-year growth in the Americas

• Participate in customer meetings, solution design, and project planning discussions

• Engage in branch sales meetings to align operational capabilities with sales strategies

• Maintain and actively manage a Top 10 target account list within CRM (e.g., Dynamics)