Logistics Import Operations Coordinator

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Import Department.

• Ensure smooth and timely freight process flow

• Ensure accurate and timely data entry into our operating system

• Track and trace Import files as required

• Use Workflows on daily basis

• Ensure timely delivery of freight to customers for Import shipments

• Ensure documents are timely sent to customer or broker for customs purposes

• Ensure accurate and timely client and Service Providers billing

• Interact with our customers in arranging their international shipments, meeting customer service standards

• Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)

• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.

• Understand department process flow, constantly looking for areas of improved efficiency

• Ensure all customers' standard operating procedures are followed and updated

• Meet KPI standards, as per the company procedures

• Overseas communications, timely responses to emails and requests (internal and external)