Customer Retention & Development Manager (CRDM)

Major Duties and Responsibilities

• Build a District Retention Program that includes coverage for all existing customers in our District

• Assist Product managers in developing product level retention programs

• Facilitate monthly branch retention meetings

• Build and protect consistency in our branch and service offerings

• Measure and analyze customer revenue trends and proactively communicate these

• Ensure minimum call counts and reviews are completed per district goals

• Ensure incremental improvements are made on building stronger customer relationships

• Grow revenue across multiple product and geographies