Air / Ocean Export Agent

Scope of Position:  

Assist Manager and Supervisor with all aspects of the Air or Ocean Export Department, while ensuring the proper and timely movement of freight, while providing an exceptional customer service.

• Ensure smooth and timely freight process flow.

• Prepare various documents for international transportation.

• Coordinate and negotiate rates with our contracted vendors in procuring space and services.

• Ensure accurate and timely client and vendors billing.

• Ensure accurate and timely data entry into our operating system.

• Interact with our customers in arranging their international export shipments, meeting customer service standards.

• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.

• Understand department process flow, constantly looking for areas of improved efficiency.

• Ensure all customers standard operating procedures are followed as per the DLSOP.

• Work with the team on meeting KPI standards, as per the company's procedures.

• Monitor shipment reports to ensure total customer satisfaction

• Overseas communications

Support the supervisor in the following areas:

• Daily review of workflow and operational reports and work with team on updating event codes

• Audit files and work with the team on meeting operating process standards

• Build and maintaining strong relationships with vendors (airlines, trucking companies, and others) and customers.

• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.

Finances:

• Ensure company credit procedures are followed and utilized effectively.

• Ensure accurate billing to clients for services performed. 

• Accurate and timely billing of vendors and resolve accounting issues.

Sales / Retention:

• Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.

• Participate to the transition of new business/ updates to existing business as needed. 

• Assist in retention calls and complete customer reviews with your regular customers to document in the CRS.

People:

• Support the supervisor where needed: 

• Be team player and support colleagues and internal clients with timely information and assistance as needed. 

Systems:

• Promote productivity tools. 

• Be open to implementing new system changes and enhancements with your team.  

• Be involved and suggest system/process improvements. 

• Set the tone of this environment within your team.

Culture:

• Proactively demostrate and promore the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.