Warehouse Agent

Direct Report: Warehouse Lead, Warehouse Supervisor, Warehouse Manager; District Manager

Scope: Handle all aspects of warehouse operation, Including Air/Ocean Export, Gateway and Domestic shipments transport while adhering to company, branch and governmental guidelines and policies.

Key Results Area #1 – Operations:

• Adhere to our policies and federal regulations that are paramount to the team—Warehouse and container security policy.

• Follow the Operational process Standards. Be a leader in the industry in methods and procedures with the goal of passing OPS audit while servicing the customer.

• Comply with and exceed expectations for OPS, which include:

• Re-weigh all freight, ensure freight is not cross-labelled, stage freight in correct locations

• If freight is damaged and able to be repaired, do so as soon as possible

• All received freight must be counted and reconciled to inbound documentation.

• Any shipment received as OSD must have the exceptions (over, short or damaged with quantity/description) noted on the receiving documents and pictures must be taken and email to proper parties.

• Dangerous Goods shipments are received and handled only by trained employees with dangerous goods.

• Shipments containing Dangerous Goods meet the minimum dangerous goods receiving requirements.

• Unload cargo from truck

• Verify freight received against receipt documentation and/or booked information

• Check cargo for OSD (overage, shortage or damaged)

• Verify Truck's Wheels Are Chocked / Brakes are applied.

• Use documents to identify the freight as being at the correct address.

• Identify the product managing the freight and notify the local product leader when it arrives

• Monitor and report Overage, short and damage freight. Communicate with proper person

Key Results Area #2 – Communication

• Escalation to supervisor or manager, keep appraised of any issues that arise through weekly meetings. Or daily if needed

• Meet all deadlines. Communicate any delays in meeting the deadline.

• Answer telephone when needed

Key Results Area #3 – People

• Problem solving and communication skills.

• Open and honest, to the point, no gossip.

Key Results Area #4 – Customer Service:

• Set the tone for delivering exceptional customer service at Expeditors. Strive to not meet the client’s expectations, but exceed them,

• Be proactive toward resolving service issues. If not able to be proactive, jump in and look at the root cause, and set forth corrective actions.

• Treat everyone as your customers.

• Maintain an attitude of friendliness, courtesy, and efficiency in the eyes of the customer and your peers always.

• Know your operation, warehouse and expectations.

Key Results Area #5 – Security

• Ensure Warehouse doors are closed and always locked

• Monitor warehouse for anyone not wearing proper ID or safety vest.

• Keep all drivers within the waiting area; ensure they have signed in

• Check in truck: Comply with local security requirements.

• US/Air Product ONLY: Freight for UNKNOWN shippers is staged in an area designated for that freight only

Key Results Area #6 – Productivity

• Consistently endeavor to achieve corporate productivity goals— freight build and load on-time

• Keep overtime to a minimum. All overtime should be approved, recorded, and only used as a last resort to service the customer.

• Always look for ways to improve and become more efficient, whether through a better process, automation, or using best practices from other offices. There is always a better way.

• Stay busy, keep the warehouse clean and trash free, trash cans emptied, daily

Key Results Area #7 – Training - Self Development

• Complete training as necessary, designated by the Supervisor or Manager.

• Learn cross departmental skills.

Key Results Area #9 – Culture: Exemplify the following cultural attributes:

• Appearance – comply with dress policy; comply with desk policy, inside and out.

• Attitude – positive approach to your job and customers.

• Confidence – be confident you’ve got the best product and company available.

• Curiosity – always be asking questions ‘why and not so much ‘how.’

• Excellence – anything below being best and earning all the business is unacceptable.

• Integrity – never lie to clients, do things the right way.

• Pride – if business is lost it should hurt; do everything to get it back again.

• Resolute – relentlessly follow up, see it through, and tie up the loose ends. 99%=0.

• Sense of Humor – demonstrate this vital quality to our clients.

• Visionary – Understand your role now and envision what it should produce in 1 month, 6 months, 1 year, 5 years, etc.