Supply Chain Coordinator

To create a best in class Order Management customer experience through coordinated efforts with the OM manager, operations, and account management. By understanding the customer’s business, needs, and expectations the Order Management Agent will maintain day-to-day operations, execute on retention strategy, and cultivate relationships with customers.

 

Major Duties and Responsibilities

Operations:

• Maintain an exceptional customer experience through proactive, solution-based customer service

•  Perform active exception management according to our business and customer KPIs using current customer and product dashboards

• Manage high volume inbox and anticipate customer needs

• Use creativity and technical skills to analyze customer data, identify trends within the data, and develop strategies to improve the customer’s supply chain based on these findings

• Understand, communicate, and execute on customer expectations on a daily basis

• Assist in creating and maintaining customer SOPs to align with their expectation

• Drive customer engagement with Expeditors’ tools, systems, and dashboards and provide technical assistance to customers as needed

Finances:

• Accurate and timely billing of customers and vendors. 

• Make sure department deadlines are being met in a timely manner.

• Monitor finance reports

• Manage intercompany accounting discrepancies

Sales:

• Work in conjunction with manager to develop retention and value add strategies for all customers

• Leverage and implement Expeditors’ current reporting tools and value add solutions as well as develop and innovate new tools and solutions

• Break into customers’ organizational structure at all levels in order to develop relationships beyond the main point of contact at all locations

• Attendance where possible on the road with Account Management

• Assist manager to respond to requests for proposal, quotation or information timely.

• Take an active role in the transition of new business / updates to existing business.

Systems:

• Be open to implementing new system changes and enhancements into your branch.

• Be involved and suggest system/process improvements. 

• Data entry into our proprietary operating system. 

• Monitor shipment reports to ensure total customer satisfaction.