Import Transportation Agent

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Import Department.

 

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow

• Ensure accurate and timely data entry into our operational system

• Track and trace ocean shipments through the transportation cycle 

• Ensure documents are timely sent and arrival notices communicated to overseas and customers

• Ensure accurate and timely client and vendors billing.

• Interact with our customers in arranging their international shipments, meeting customer service standards.

• Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved).

• Meet compliance at all times to regulations internal and external in accordance with government regulations.

• Understand department process flow, and looking for best practices to improve operational efficiency and productivity

• Ensure all customers standard operating procedures in place and updated in the SOPs

• Meet KPI standards in accordance with the Company’s procedures           

• Overseas communications, timely responses to mails and requests (internal and external)