Ocean Import Agent

• Ensure smooth and timely freight process flow meeting customer expectations

• Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)

• Track and Trace Ocean Import Files daily

• Utilize Department Workflow

• Ensure documents are sent to a customer or broker for customs purposes.

• Ensure accurate and timely client and vendors billing, within Expeditors and customer standards.

• Interact with our customers in arranging their international shipments, meeting customer service standards.

• Contribute to maintaining good relationships with suppliers (Shipping lines, trucking companies, CFS, etc.).

• Always meet compliance with regulations internal and external in accordance with government regulations.  No fines, penalties or late filing.

• Understand department process flow, and look for best practices to improve operational efficiency and productivity

• Ensure all customers standard operating procedures in place and updated in the DLSOPs. Review and update monthly.

• Meet KPI standards in accordance with the Company’s procedures          

• Timely responses to emails (within 24 hours) and voicemails (within 1 hour) (internal and external)

• Escalation of problems to Management when necessary