Data Center Delivery Crew Lead

The Crew Lead – Data Center Services is responsible for on-site coordination, supervision, and execution of data center logistics activities. This role ensures safe, efficient, and compliant handling of high-value equipment, including server racks and related infrastructure. The Crew Lead serves as the primary on-site point of contact, overseeing delivery crews, enforcing safety standards, and ensuring adherence to customer-specific requirements and Expeditors’ operational excellence standards.

Key Responsibilities

Crew Coordination & Planning

• Coordinate and schedule delivery crews to ensure timely arrival at data center sites

• Ensure all necessary equipment is available and functional, including PPE, electric pallet jacks, rack lifts, and specialized tools

• Verify team readiness and alignment with job scope prior to site arrival by communicating or creating a clear SOP

On-Site Supervision & Safety

• Act as the on-site lead and primary coordinator at data center facilities

• Enforce strict adherence to safety protocols, customer requirements, and site regulations

• Conduct pre-task briefings and ensure all personnel follow established procedures

Customer Engagement Skills

• Comfortable working in fast-paced, dynamic environments with shifting priorities

• Ability to tailor communication style based on the audience (management, operational, tactical)

• Maintain professionalism, composure, and empathy in all customer interactions

• Experience coordinating across multiple teams – i.e. operations, sales, and service teams   

Freight Handling & Operations

• Oversee loading and unloading of inbound and outbound freight from vehicles and containers

• Manage and verify shipping documentation, ensuring accuracy and completeness

• Support physical handling activities as needed, including:• Inspecting cargo

• Moving pallets and cartons using pallet jacks

• Assisting with material staging

Quality Control

• Perform detailed quality checks on inbound and outbound shipments

• Verify part numbers, quantities, and overall condition of materials

• Ensure all equipment is received and delivered in pristine condition

• Escalate discrepancies or damage in a timely and professional manner

Data Center Installation Support

• Oversee the unpackaging of equipment while ensuring safety and care standards are maintained

• Lead and assist in the placement and positioning of server racks on the data center floor (as required)

• Ensure all activities align with customer-specific Standard Operating Procedures (SOPs)

Compliance & SOP Adherence

• Follow and enforce customer-specific SOPs and data center protocols

• Maintain high standards of documentation, traceability, and operational compliance

Site Cleanliness & Close-Out

• Oversee and perform post-operation cleanup activities

• Ensure work areas are left clean, organized, and hazard-free

• Support proper disposal of packaging materials in accordance with site guidelines