Customer Service Representative- Customs Brokerage (Brokerage experience required)

Position Schedule:  Monday – Friday 7:30AM – 4:30 PM

Major Duties and Responsibilities

• A Brokerage CSR will be expected to ensure timely and accurate operations while providing exceptional customer service within the Brokerage Department.

• 3 to 5 years of Brokerage experience required

• Ensure a smooth and timely customs process flow for all customs related activities

• Daily execution of workflow and department metrics

• Transfer declaration information from commercial documents, or other sources into our customs entry system

• Accurate and timely data entry to allow for the build of a complete US Customs declaration

• Build and maintain strong relationships with the customers and government organizations

• Ensure compliance to regulations at all times, both internal and external

• Track and Trace shipments for valid data transmission to US customs and Partner Government Agencies

• Understand customer expectation to ensure all the elements of the SOP and KPI’s are met

• Identify and manage exceptions while also identifying opportunities for continuous improvement

• Effectively manage and organize emails for timely follow up