Domestic Transportation Customer Service

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow

• Ensure accurate and timely data entry into our operational system

• Track and Trace Transcon files and reporting

• Ensure accurate and timely client and vendor billing

• Ensure delivery of freight and timely clearance when applicable

• Interact with customers in arranging their shipments to meet customers service standards

• Contribute and maintain good relationships with suppliers

• Meet compliance at all times 

• Network communications, timely responses to emails and requests

• Meet KPI standards in accordance with Company policy

• Understand customers procedures and maintain updated internal DLSOPs