Customs Brokerage Agent - Night Operations

Operations:

Hours: Sunday 8am-5pm and Mon-Thursday 5pm-2am - In Office

•Focus on receiving import documents, Logging a file in Expeditors’ system, and transferring data from the commercial documents to Expeditors’ system.

• Ensure accurate and timely pre and post entry requirements from inception to processing an entry with Customs.

• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.

• Understand department process flow, constantly looking for areas of improved efficiency.

• Oversight and execution on all customer standard operating procedures via the DLSOP.

• Work with the team on meeting KPI standards, as per department goals and metrics.

Hours: Sunday 8am-5pm and Mon-Thursday 5pm-2am IN PERSON POSITION

Support the department in the following areas:

• Daily execution of workflow and department metrics. 

• Build and maintain strong relationships with customers and governmental Customs organizations.

• Timely completion of items on learning plan(s) and Personal development plan. 

Systems:

• Embrace and utilize productivity tools

• Be open to implementing new system changes and enhancements. 

• Be involved and suggest system/process improvements.

Culture:

•  Consistently display and promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

• Professional oral and written communication skills in English and native language;

• Demonstrated exceptional internal customer service skills

• Organizational skills

• Needs analysis skills

• Problem solving skills

• Strong Microsoft Office skills (Word, Excel etc.);

• Must be able to efficiently and accurately type at minimum 40wpm.