Transcon Customer Service Agent

• Mastering our customers’ standard operating procedures (SOP).

• Understand department process flow and look for best practices to improve operational efficiency and productivity.

• Collaborating with management

• Monitoring shipments in transit (Outbound Workflow, etc.) daily to ensure the following:• Data integrity for events and references (APR, APT/XDD, RDL, SHI, SHR, etc.) are updated properly.

• Customers shipments are delivering per KPI’s, RDL’s and SOP’s

• Exceptions are managed and resolved immediately.

• Communicate effectively and timely with customers, Expeditor’s offices worldwide, and co-workers through high volume of email, phone, instant message, and in person.• Status Reports sent out daily to customers. Delays are notated with reasons for the delay.

• Escalation of problems to Management when necessary.

• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 

• Always meet compliance to regulations internal and external in accordance with government regulations.

Culture:

• Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

• Attend branch meetings and accumulate the required number of training hours.