Ocean Export Agent

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.

 

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow

• Ensure accurate and timely data entry into our operational system

• Track and Trace Ocean Export Files and reporting

• Meet compliance at all times to regulations internal and external in accordance with government regulations

• Understand department process flow, and looking for best practices to improve operational efficiency and productivity

• Ensure all customers standard operating procedures in place and updated in the DLSOPs

• Overseas communications, timely responses to emails and requests (internal and external)

• Escalation of problems to Management when necessary