Air Export Agent

Scope of Position:  

Assist Manager and Supervisor with all aspects of the Air Export Department, while ensuring the proper and timely movement of freight, while providing an exceptional customer service.

• Ensure smooth and timely freight process flow.

• Prepare various documents for international transportation.

• Coordinate and negotiate rates with our contracted vendors in procuring space and services.

• Ensure accurate and timely client and vendors billing.

• Ensure accurate and timely data entry into our operating system.

• Interact with our customers in arranging their international export shipments, meeting customer service standards.

• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.

• Understand department process flow, constantly looking for areas of improved efficiency.

• Ensure all customers standard operating procedures are followed as per the DLSOP.

• Work with the team on meeting KPI standards, as per the company's procedures.

• Monitor shipment reports to ensure total customer satisfaction

• Overseas communications

Support the supervisor in the following areas:

• Daily review Stat 1 and operational reports and work with team on updating event codes

• Audit files and work with the team on meeting operating process standards

• Build and maintaining strong relationships with vendors (airlines, trucking companies, and others) and customers.

• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.

Finances:

• Proactively work to maintain and monitor accounts payment within 30 days.

• Ensure company credit procedures are followed and utilized effectively.

• Accurate and timely billing of vendors and resolve accounting issues.

• Monitor accounts payable to vendors (airlines, truckers etc.) utilizing BNP report.

• Monitor intercompany accounting discrepancies via AJAX report.

Sales / Retention:

• Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.

• Participate to the transition of new business/ updates to existing business.

• Assist in retention calls and complete customer reviews with your regular customers to document in the CRS.

People:

• Identify with manager / supervisor, develop, and mentor your No. 2.

• Support the supervisor where needed: 

• Allocate workloads within team to ensure smooth operations during peak activity or staff absence.

• Be a guide for the team - mentor agents

• Ensure team meets company standards of 52 hours training per year per employee.

• Follow-up new hires training as per the company requirement standards.

• Periodically communicate department goals and expectations with team to ensure buy-in and accountability.

Systems:

• Promote productivity tools (e.g. using edoc and edoc treeview, export database, process management)

• Be open to implementing new system changes and enhancements with your team.  

• Be involved and suggest system/process improvements. 

• Set the tone of this environment within your team.

Culture:

• Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.