Ocean Import Agent

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department.

 

Major Duties and Responsibilities

• Operations/Industry Knowledge

• Customer Service

• Vendor Relations

• Procedure and Productivity Standards Adherence?

• Accounting

• Accurate and Timely Billing

• Self Development

• Understand department process flow, looking for best practices to improve operational efficiency and productivity

• Overseas communications, timely responses to emails and requests (internal and external)

• Escalation of problems to Management when necessary