Distribution Customer Service Agent

Customer Service:

Relationships:

Clerical:

• Daily process and input of all customer orders and distribution account (s).

• Provides daily operational reports that are accurate and timely.

• Runs stock reports to check for product availability.

• Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests and post inventory records.

• Assists others in their duties with all distribution accounts.

• Performs invoicing through ETMS.

• Conducts billings, including associated back-up and documentation.

• Provides daily operational reports that are accurate and timely.

• Performs daily data entry for receiving, order allocation, shipping and inventory management.

• Rates domestic transportation bills.

• Coordinates special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.

• Trace orders as required and notify customers of any activity concerning their order.

• Ensure proper invoicing of accounts by verifying computer-generated invoices.

• Maintain damage records and backorder logs. Handle returned merchandise in an efficient manner and ensure proper credit is given to the customer.

• Inputs all receipts, putaways, moves, picks, shipments and cycle counts

• Provides warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.

• Maintains excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.

• Reports customer feedback to management, including any signs of customer dissatisfaction.

• Acts as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.

• Provides support with other miscellaneous projects, filing and research.

• Oversees all paperwork associated with orders and maintain the corresponding files.

• Maintains a current and accurate procedures manual that details the processing requirements for each account.

• Answers phone calls and operate various types of machines and computers necessary to perform duties.

• Effectively corresponds with customers as required. Provides support with other miscellaneous projects, filing and research.

• Receives inventory.