Distribution Supervisor

Job Description

Supervises and coordinates activities of workers concerned with providing work orders & inventory records for distribution accounts.

People:

• Supervise warehouse team daily workflow

• Assign duties and examine work for exactness, neatness, and conformance to policies and procedures.

• Maintain a productive staff by creating programs for hiring, training and professional development.

• Apply sound communication and motivational techniques in supervising, coaching and disciplining associates

• Manage associate performance and recommends promotions, wage increases and terminations.

• Plan staffing level of distribution warehouse personnel.

• Assist in preparing work procedures, work schedules, and expedites workflow.

• Identify with manager, develop, and mentor your No. 2.

Operations:

• Utilize Expeditors proprietary distribution software and coach the team on it's use.

• Oversee and ensure compliance with Expeditors Operational Process Standards.

• Day to day supervision to ensure compliance with Federal, Stand and local regulations.

Customer Service - Support the manager and or the sales department where needed:

• Make introductory contact with new accounts and maintain effective relationships with existing accounts.

• Address the more complex and non-routine customer issues and requests related to warehouse operations

• Coordinate new accounts, gathering all necessary information and assigning accounts to the warehouse team

• Audit all new accounts and follow up on responsibilities of the Logistics Coordinator to ensure that customer needs have been met.

Finance:

• Work with the Distribution Manager to help develop and recommend the annual departmental operating budget, making said budget consistent with the desired customer service levels and necessary equipment upgrades.

• Interact with credit and collections personnel regarding payment problems.

• Perform and supervises department accounting functions (i.e. Accts. Payable, Accts. Receivable, Customer Invoicing, domestic freight rating, etc.)

Retention:

• Assist in following up on current customers and conducting Quality Management Reviews (QMRs).

• Direct and control the release of orders to shipping to ensure timely delivery to customers and meet company efficiency goals.

• Directs and oversees order processing and ensures that data entries on documents such as delivery orders and inventory reports are accurate and timely.

• Make recommendation to Senior Management on programs to improve operation of the customer service function.

Documentation/Reporting:

• Maintain up-to-date procedures reports.

• Track on-time delivery and other performance measures.

• Provide necessary reports to management.

• Gather and analyze data concerning department operations and customer requirements.

• Distribute reports to various functional areas as required.

Compliance:

• Promote compliance by diligently following all company policies and regulations and in being the role model of integrity and pride for all employees

• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.

Systems:

• Develops procedures to ensure the efficient operation and utilization of warehouse equipment.

• Determines and recommends enhancements for efficient operations

• Be involved and suggest system/process improvements.

Culture:

• Proactively promote the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Additional:

• Other duties may apply on an as-needed basis.