Transportation Operations Coordinator (Customer Onsite)

Summary:

The Transportation Operations Coordinator is responsible for ensuring the smooth operation of our logistical activities by driving carrier and service provider performance through collaboration and coordination of processes, carriers, and facilities. Ensures performance and lowest cost transportation by analyzing company and customer needs, researching transportation methods and auditing carrier costs and performances.

Key Responsibilities:

• Build customer relationship and provide excellent customer service, understanding their needs and goals

• Identify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experience

• Manage the flow of goods and materials by coordinating with customers, 3pls, carriers, warehouses,  and other stakeholders to streamline the supply chain process to meet KPIs and OKRs as agreed to with the client, i.e OTIF

• Arrange transportation for shipments, considering factors such as cost, transit time, and mode of transport. Coordinate with freight forwarders, carriers, and haulage companies to schedule pickups and deliveries as and when required

• Drive carrier and service provider performance for the Hub and Spoke locations

• Responsible for transportation management of warehouse inbound and outbound activities, warehouse and trailer capacity management

• Support the collection and interpretation of data, provides data analytics to improve the transportation operational efficiency of their assigned warehouse location

• Coordinate and collaborate  with multiple parties including customer stakeholders, warehouses, carriers, service providers onsite team members to resolve any issues that may arise

• Serve as the main point of contact for internal departments, external vendors, and customers regarding logistics-related inquiries. Communicate shipment status updates and address any issues or concerns promptly

• Acts as a liaison between Google’s warehouse vendor and carrier

• Support domestic and international shipments as well as ensuring Google’s partner carriers are aware of requirements for warehouse operations and any critical shipments needing attention

• Monitor inbound and outbound deliveries ensuring it reaches destination as requested

• Proactively approach and resolve bottlenecks in the shipping and receiving processes

• Develop and monitor carrier KPIs and metrics for transportation analysis

• Identify and suggest corrective actions for ongoing delivery issues/opportunities and SOPs