Logistics Coordinator - Transcon

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Transcon Department. The Transcon Department is responsible for all domestic transportation (air / ground / intermodal) within the Expeditors Network. In this position, you will join a team of logistics professionals working collaboratively to support our network and deliver the highest quality of service to our customers.

 

• Ensure efficient, cost effective and timely cargo movement

• Consolidate and route shipments based on profitability and customer expectations

• Coordinate pickups and deliveries of location shipments

• Ensure accurate and timely data entry into our operational system

• Follow up on and monitor active shipments for key shipment milestones

• Use departmental tools (i.e. workflow / activity reports) to execute on daily responsibilities

• Ensure accurate and timely customer and service provider billing

• Interact with our customers in coordinating appointments, providing milestone updates and trouble shooting.

• Contribute to maintain good relationships with service providers, customers and other Expeditors departments/offices

• Meet compliance at all times to regulations internal and external in accordance with government regulations

• Understand department process flow, and looking for best practices to improve operational efficiency and productivity

• Ensure all customers standard operating procedures are in place and properly documented

• Meet KPI standards in accordance with the Company’s procedures      

• Effective manage all communication - timely responses to emails and phone requests (internal and external)

• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.