Customer Service Representative

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow

• Ensure accurate and timely data entry into our operating system

• Track and trace shipments as required

• Utilize Process Monitors and Workflows on daily basis

• Ensure timely movement and delivery of freight to customers 

• Ensure documents are timely sent to customer or broker for customs purposes

• Ensure accurate and timely client invoicing

• Interact with our customers in arranging their shipments, exceeding customer service expectations

• Contribute to maintain strong relationships with suppliers (airlines, steamship lines, trucking companies, and others)

• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.

• Understand department process flow, constantly looking for areas of improved efficiency

• Ensure all customers' standard operating procedures are followed and updated

• Meet KPI standards, as per the company procedures

• Overseas communications, timely responses to emails and requests (internal and external)