Transcon Supervisor

Tasks and Duties 

This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the employee as noted in the Transcon Operational Performance Standards. Click on the link to the performance standards to view more details for each task.   

• Review and support with day-to-day quotations 

• Allocate workloads within team to ensure smooth operations during peak activity or staff absence 

• Monitor workboards to ensure internal KPI’s are met e.g. timely data entry 

• Build and maintain strong relationships with customers, service providers and the Expeditors network. 

• Assist in retention calls and complete customer reviews with your regular customers to document in the CRM 

• Monitor invoicing and BNP report where needed 

• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations  

• Be a guide for the team - mentor agents, lead agents and ensure that positive attitude is maintained within the team 

• Be continuously open and positive to implementing new system changes and enhancements with the team 

• Oversee and ensure compliance with Expeditors Operational Process Standards 

• Assist the Manager with EPE’s on the department in line with the 3+1 Initiative.   

• Assist the Manager with key staff with goal setting and monitoring development.  

• Audits all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met.  

• Support the manager and or sales department where needed.  

• Other tasks/duties as deemed appropriate by your management team. 

Physical Demands 

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.   

• Write with pencil/pen/marker    

• Functions performed primarily while seated at desk