Ocean Export Agent

Scope of Position: 

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Export Department. 

 

Key Duties and Responsibilities: 

• Ensure smooth and timely shipment process flow 

• Ensure accurate and timely data entry into our operational system based on defined metrics 

• Track and trace shipments 

• Provide proactive and clear communication to internal and external customers 

• Ensure accurate and timely client billing, including dispute resolution  

• Understand customer expectation to ensure all the elements of the SOP and KPI’s are met 

• Ensure compliance to company policies and external regulations 

• Complete cross training in order to support team coverage   

• Professionally represent Expeditors to our customers, service providers, and government agencies 

Expectations: 

• Continually identify areas to improve efficiency 

• Embrace and adopt technology to optimize their ability to complete their work 

• Achieve standard of 52 hours training per year, including all mandatory trainings 

• Drive and develop customer relationship in order to exceed their expectations  

• Have a sense of urgency, be willing to help by offering solutions 

 

***MUST BE LOCAL***

Shift: Monday to Friday - 7am to 4pm PST