Service Advisor (Tuesday-Saturday)

Are you a people person who thrives in a fast-paced environment? Do you enjoy problem-solving and delivering top-notch customer service? If so, Truck Centers, Inc. is looking for a Service Advisor to be the welcoming face of our Service department!

In this role, you'll be the go-to person for customers, helping them navigate their service needs with professionalism and care. Whether in person or over the phone, you’ll ensure every customer has a smooth and efficient service experience.

Schedule:

• This position will work Tuesday - Friday, 8am-4:30pm and Saturday, 7:00am - 3:30pm

What You'll Do:

• Greet customers warmly and assist them with their service needs.

• Create detailed repair orders and schedule service appointments using our digital tools.

• Conduct initial discussions with drivers to understand concerns and perform basic inspections.

• Verify account details, check for recalls, review repair history, and confirm warranty coverage.

• Keep customers informed throughout the repair process, ensuring clear and transparent communication.

• Arrange towing and other sublet services as needed.

• Obtain approvals for repairs and coordinate with the Service Dispatcher for assessments.

• Guide customers on dealership amenities and arrange shuttle services if needed.

• Work closely with the Dispatch team to coordinate vehicle pick-up and delivery.

• Monitor customer feedback and take proactive steps to enhance their experience.

Why Join Us?

At Truck Centers, Inc., we take pride in providing exceptional service while treating our team and customers like family. If you have strong communication skills, enjoy working with people, and want to be part of a company that values teamwork and customer satisfaction, we’d love to hear from you!