Operations Manager

Responsibilities:

Delivery Logistics:

• Manage effective and efficient company wide delivery service operations 

• Ensure proper inspection of all goods received and delivered

• Responsible for all inventory management, deliveries, and accurate daily reporting 

• Constant evaluation of routes and delivery times to ensure that we are operating as efficiently as possible at all times

• Manage labor and daily scheduling for drivers, including delivery routes

• Manage labor budgets by efficiently scheduling warehouse staff and drivers to optimize pick-ups, deliveries, and order processing while minimizing overtime

• Update delivery routes as needed and help drivers resolve routing issues

• Proactively communicate with drivers to ensure successful deliveries

• Manage vehicle maintenance, including oil changes, washing, cleaning, and gas refilling

• Assist with hiring and firing drivers as needed

Warehouse Management:

• Manage order fulfillment process ensuring accurate selection, check, invoicing, and delivery of all customer orders

• Ensures that all products are properly marked or tagged with item barcode for proper identification and order fulfillment

• Manage inventory accuracy through monitoring of daily warehouse activities, cycle counts and following warehouse procedures for all receiving and order fulfillment activities

• Optimize the physical condition of the warehouse and facilities

Sales:

• Directly manage all aspects of sales outside the LA market, including key account identification and ongoing relationship management to ensure customer acquisition, retention and growth

• Meet or exceed regional sales and financial objectives by forecasting requirements, preparing budgets, scheduling expenditures, analyzing variances, and initiating corrective actions

• Maintain and expand customer base by building and maintaining rapport with key customers and identifying new customer opportunities

• Constantly work towards transforming target accounts into top accounts, including maintaining consistent visibility with account decision makers

• Identify incremental sales and merchandising opportunities within partner accounts

• Deliver regular sales forecasts for case volume, spending, and profitability

• Achieve operational sales objectives by implementing production, productivity, quality, and customer-service standards, resolve problems, determine and implement systems improvements

• Monitor sales leads and provide a superior customer experience, including timely correspondence and orders as well as effectively address inquiries and complaints