Customer Service Representative

• Responds to incoming customer calls and assists enrollees in completing Medicaid eligibility renewal applications using the state’s online application system. 

• Requires accurate keying of member’s information into the state’s database. 

• Remains courteous, helpful, and sensitive to consumer needs at all times. 

• Remains unbiased and maintains consumer confidentiality. 

• Raises issues of concern and/or problems to the attention of a Call Center Lead or Call Center Supervisor. 

• Conducts research and follows up on problematic cases as needed. 

• Performs other duties as may be assigned by management.