Customer Service Representative

Position Details:

· Assists customers with questions or issues regarding their accounts received via phone and/or correspondence.

· Calls are predominantly routine but may require deviation from standard screens, scripts, and procedures.

· Uses computerized system for tracking, information gathering, and/or troubleshooting.

· Requires advanced knowledge of the organization, products and/or services.

· Must have good communication and problem-solving skills.

· May research issues or transfer to a research function.

· May involves cross selling or up selling of other financial products.

· Handles customer calls with somewhat more complexity.

· Generally, has more than 2 years of experience.

The bank is closed on Labor Day, Veterans Day, Thanksgiving, Christmas and New Year’s Day. All contractors will be expected to work all other days of the week.

Testing Required:

• Typing Test - 30 wpm

• Customer Service Mindset - 80%