Bilingual Client Services Representative

Primary Responsibilities:

• Responds to customer phone inquiries in a prompt, courteous and concise manner.

• Provides callers with an unbiased information to assist customers with application and eligibility requirements.

• Assists customers in the enrollment process.

• Accesses, reads, and interprets customers and provider data elements within customer’s application.

• Performs accurately all data entry functions to reflect customer activity/transactions.