Customer Service Representative II

• Provides customer solutions by providing seamless delivery of service, and/or fulfillment requests by answering calls, text messages or emails in a contact center environment.

• Requires knowledge of multiple products and ability to deepen or retain relationships through service.

• Performs routine account-­related transactions.

• May handle escalated issues by successfully navigating the organization to resolve customer requests.

• Accountable for the successful resolution of all customer requests.