Operations Intelligence Integrator

Barbaricum is a rapidly growing government contractor providing leading-edge support to federal customers, with a particular focus on Defense and National Security mission sets. We leverage more than 17 years of support to stakeholders across the federal government, with established and growing capabilities across Intelligence, Analytics, Engineering, Mission Support, and Communications disciplines. Founded in 2008, our mission is to transform the way our customers approach constantly changing and complex problem sets by bringing to bear the latest in technology and the highest caliber of talent.

Headquartered in Washington, DC's historic Dupont Circle neighborhood, Barbaricum also has a corporate presence in Tampa, FL, Bedford, IN, and Dayton, OH, with team members across the United States and around the world. As a leader in our space, we partner with firms in the private sector, academic institutions, and industry associations with a goal of continually building our expertise and capabilities for the benefit of our employees and the customers we support. Through all of this, we have built a vibrant corporate culture diverse in expertise and perspectives with a focus on collaboration and innovation. Our teams are at the frontier of the Nation's most complex and rewarding challenges. Join our team.

We are seeking talented operations and intelligence professionals experienced in the Palantir platform to join our team to deploy and maintain an Army intelligence and targeting system. As a Field Service Representative (FSR) Analyst, you will be on the front lines assisting Palantir’s implementation teams to support and strengthen the unique partnerships with Palantir's client’s user base while deploying cutting edge technology. You will work side-by-side with analysts to train and mentor users, troubleshoot technical issues, develop new Palantir use cases, all while solving unique and challenging problems. This may take the form of embedding with users across the world as well as downloading your insights directly with Palantir team members in our offices. Lastly, you will help facilitate collaboration across a global enterprise while ensuring our customers' continued success. Come help solve the world’s hardest problems.

Core Responsibilities

• Provide desk-side training to analysts

• Train analysts/operators in a classroom setting

• Embed with user groups to deeply understand workflows

• Proactively develop relationships with users at customer site and surface use case gaps

• Build initial dashboard products and assist users with building questions

• Remain current and up to date on latest platform features and capabilities

• Staff the Help Desk by responding to user requests and work with the Palantir engineering team to troubleshoot issues

• Provide timely and detailed feedback to the Palantir engineering team about product

• Consistently communicate product or user issues to the Palantir team

What We Value

• 4+ years of experience in field service support or a related technical role, preferably within a defense or military environment.

• Strong technical knowledge and proficiency in computer systems, networks, and software applications.

• Familiarity with Army intelligence and targeting systems is highly desirable.

• Excellent problem-solving and troubleshooting skills, with the ability to work well under pressure.

• Strong communication and interpersonal skills, with the ability to effectively interact with military personnel and end-users.

• Ability to work independently and as part of a team, while managing multiple tasks and priorities effectively.

• Flexibility to adapt to changing project requirements and operational needs.

What We Require

• Prior hands on and relevant experience with Palantir products

• Ability to travel 25% of the time domestically and internationally as required

• (As required by U.S. Government contract) U.S. citizenship

• (As required by U.S. Government contract) TS + SCI Eligible Clearance)

EEO Commitment

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.