Client Services Supervisor

Client Service Supervisor Responsibilities

This position is responsible for quality service delivery to clients, and supervising, guiding and directing staff providing those services. The Customer Service Supervisor will monitor the selection of appropriate staff, direct scheduling, identify problem situations and assist in problem solving to strive for optimum outcomes.

• Scheduling caregiver staff to ensure service delivery to clients

• Staff files, updates and record keeping.  Ensure all certifications, licenses and other applicable documents are complete and up-to-date per local, state and federal regulations.

• Evaluate job performance of staff and provide performance reviews, corrective action or other disciplinary/performance appraisals/counseling.

• Ensure home care services are in compliance with agency philosophy, policies and procedures, and in accordance with federal, state and local licensing laws and regulations.

• Direct staff schedules and ensure appropriate services are provided to clients.

• Review each client's Plan of Care initially, and ongoing in order to adjust to any significant change.

• Ensure submission of proper timekeeping and paperwork.   Management of schedule templates, processing visits and compliance checking through Point of Care and written notes.

• Will be working in 3 systems, processing payroll, and ensuring data is correct

• Report client condition changes, needs or concerns to the Branch Manager/Executive Director, clinical staff and family members as appropriate.

• Assume  on call responsibility

• Other duties as assigned.