Technical Billing Consultant

RESPEC seeks a skilled Technical Billing Consultant to join our Billing team. In this role, you will participate in and lead the implementation and configuration of Software-as-a-Service (SaaS) billing systems for our billing partners, ensuring that all configurations align with client requirements and technical environments. You will also play a key role in optimizing the order-to-cash process by ensuring seamless integration between billing, sales, and operations. This position requires a blend of technical expertise, strong communication skills, and a deep understanding of billing systems and processes to deliver tailored solutions that enhance client satisfaction and operational efficiency. 

Key Responsibilities 

• Lead end-to-end implementation of SaaS billing systems for RESPEC billing partners

• Configure subscription plans, products, pricing models, rating rules, discounts, bill cycles, taxation, and more to meet client needs

• Set up and configure integrations with payment gateways (e.g., Stripe), tax engines (e.g., Avalara), Customer Relationship Management (CRM) systems (e.g., Salesforce), and Enterprise Resource Planning (ERP) systems (e.g., NetSuite)

• Conduct discovery sessions to understand client business models, billing requirements, and technical environments

• Provide training to client teams on platform usage, best practices, and troubleshooting

• Document system design and client system configurations thoroughly

• Collaborate with and support other billing team members to resolve client billing challenges

• Perform testing and validation to ensure the billing system is accurately configured according to documented requirements

• Participate in meetings to align on order-to-cash processes and identify areas for improvement

• Provide input on system enhancements that can streamline the order-to-cash cycle