Desktop Support Technician (Contractor) - 807982

Desktop Support Technician

Santa Fe, NM | On-Site | Contract through July 2027

Role Summary

RESPEC is seeking an experienced Desktop Support Technician to support a State of New Mexico agency based in Santa Fe, NM. This is a hands-on, client-facing role embedded directly within a state government IT environment, where you'll serve as the frontline technical resource keeping end users productive and systems running smoothly. If you thrive in a structured support environment, take pride in resolving issues efficiently, and enjoy building trust with the people you support — this role is built for you.

This is a full-time, on-site contract position running through July 31, 2027, with an anticipated start date of August 17, 2026.

What You'll Be Doing

In this role, you'll own the end-user support experience from first contact to resolution. You'll respond to helpdesk tickets across multiple channels — in person, by phone, email, and remote tools — diagnosing and resolving issues with desktops, laptops, software, and peripherals in a Microsoft-based enterprise environment.

You'll manage the full ticket lifecycle within a service management platform, ensuring every issue is properly documented, escalated when necessary, and resolved in alignment with established service-level expectations. Your structured troubleshooting approach will help you identify root causes quickly and implement lasting solutions rather than temporary fixes.

Beyond break/fix support, you'll collaborate with internal teams and external vendor contacts to resolve complex hardware and software issues, and you'll ensure desktop systems integrate seamlessly with enterprise tools including file servers, Microsoft 365, Teams, Outlook, and business-critical applications. You'll also contribute to the team's knowledge base by documenting incidents, resolutions, and system changes — helping build institutional knowledge that benefits the entire support organization.