Service Writer

A Service Writer must provide support to drivers, mechanics and office teams daily as outlined below. This position is in a repair shop environment. You will handle the organization of shop workflow, writing up Work Orders, Purchase orders, overseeing a parts inventory, and providing end of month inventory counts. This is a seasonal paced work environment.

Qualified individuals will have a deep understanding of diesel engines, truck parts, DOT regulations, and heavy-duty repair processes. In this role, the ideal individual must have the ability to translate complex technical jargon into clear, understandable terms for the customer.

Software Proficiency:

 

Essential duties and responsibilities: 

• Capacity to juggle multiple trucks, driver complaints, and technician questions simultaneously in a fast-paced, loud shop environment.

• Write-up drivers repair needs 

• Communicate with the Drivers and Driver Managers through the repair process

• Advise customers of the required repair and cost estimates

• Communicate through email, work order, and verbal explanation

• Create, Detail, Close, and Review work orders

• Communicate repair needs to obtain proper approval, for repairs, when needed

• Manage inventory stock levels 

• Core and part credit returns

• Issue purchase orders

• Work in unison with onsite repair providers to prioritize pressing repairs

• Prepare warranty part returns and submissions back to manufacturer’s

• Driver support functions

• EOM Inventory counts