Logistics Specialist

Key Responsibilities

• Monitor transportation activity to ensure on-time pickup and delivery performance for customer shipments.

• Track shipments and proactively communicate shipment status updates to customers and internal stakeholders.

• Ensure timely receipt and processing of carrier documentation, invoices, and related transportation records.

• Identify transportation service issues and recommend corrective actions to management to improve carrier performance and customer satisfaction.

• Provide cross-functional support through collaboration and cross-training with other Logistics Specialists to ensure continuous customer coverage and service.

Work Environment

• Fast-paced transportation and logistics environment.

• Frequent interaction with customers, carriers, and internal operations teams via phone, email, and transportation management systems.

• Primarily office-based work requiring extended periods of computer use.

• Team-oriented environment with a focus on customer service and operational excellence.

Days and Shift Information

• Schedule to be determined based on business and customer requirements.

• May require flexibility to support customer operations during peak periods or coverage needs.