Casino Floor Supervisor II

Responsible for coaching, supervising and supporting the Casino Dealers.  Supervise and oversee table games and team members to ensure that the safety, integrity, security and company/regulatory policies/procedures of the above are upheld.  Maintain superior customer service by identifying, cultivating and improving the established player base.  Maintain a professional image while supervising the assigned games and protecting company assets.

 

Job Functions

• Coach and support Casino Dealers on a continuous basis.

• Customer Relations/Service: Ratings – establish player level. 

• Respond to various questions, inquires, complaints, needs and disputes. 

• Interact with customers creating a friendly environment to promote repeat business.

• Oversee/supervise assigned table games, maintain proper game pace.  Observe/train/evaluate Casino Dealers according to correct procedures, payouts and customer service. 

• Maintain integrity of assigned areas.

• Perform Fills, Credits, and other Casino Pit paperwork as required. 

• Maintain/keep track of proper levels of chips on the tables.

• Calculate and document related history as it applies to daily casino operations.

• Inspect equipment: tables, dice, cards, electronic devices, wheels, properly check equipment for flaws in accordance with Internal Controls.

• Miscellaneous activities as assigned by manager/supervisor:  various projects, activities, meetings, programs assigned to individual/team/entire group as required or as need arises.

• Other duties as assigned by management.