Card Room Floor Supervisor-Poker

• Provides superior guest service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.

• Assumes overall responsibility for the effective gaming service activities for a designated area.

• Maintains constant awareness of activities of all games in assigned locations in order to observe and act appropriately in the event of any suspicious or irregular activity.

• Controls and directs games in progress by monitoring and providing assistance and dealer correction.

• Maintains awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance.

• Oversees and assures high standards of customer courtesy on each game and works closely with Special Events, Players Club and other casino staff members in this regard. Provides and monitors on-the-job training for Dealers to ensure staff receives adequate guidance, resources, and information for adequate job performance.