HOST/CASHIER CHARTER 18 MODERN TAVERN

The Host/Cashier is responsible for providing superior service to both the internal and external customer. The Host/Cashier is also responsible for greeting guests, arranging for prompt seating, and for performing all sales transactions. The Host/Cashier is responsible for ensuring that guests feel welcome and comfortable in accordance with Boyd Gaming customer service standards.

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

 

• Responsible for actively building and retaining guest relations and acts as a mentor to other team members while providing superior guest service. Has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with guests.

• Greets guests in a friendly, courteous manner and arranges for seating; monitors room atmosphere.

• Provides information on all aspects of Boyd Gaming services and facilities to guests.

• Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.

• Acts as a liaison between service staff and casino hosts to obtain camps for guests.

• In front-of-house areas, greets guests in a friendly, courteous manner and answers inquiries before completing sales transactions, ensuring customer satisfaction.

• Answers telephones and handles guest inquiries in person or by telephone.

• Checks all supplies, ensuring adequate stock levels.

• Responsible for the security and accuracy of assigned bank and is accountable for any and all coverage’s and shortages.

• Assists with overall room functions by performing duties that include cleaning and resetting tables, menus, folding napkins and handing out customer comment cards as required.

• Ability to use a cash register.

• Ability to distinguish between different denominations of currency and make correct change.

• Ability to read ticket totals, total credit vouchers and log checks.

• Ability to restock needed materials and retrieve dropped items.

• Ability to communicate effectively with customers and all levels of employees.

• Ability to effectively and efficiently move around all work areas.

• This position operates in a working environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends on customer volume.