Field Operations Manager

Manager of Field Operations

Job Summary:

Leads the strategic creation, implementation and supervision of Field Operations, including defined business processes, metrics and responsibilities that enhance the operational efficiencies and effectiveness of MCG. Collaborates with field, account, and sales management for operational and administrative supervision of system management, compliance, procedure, training and talent acquisition with regards to processes and functions.  

Primary Responsibilities:

• Central point of contact for the development of all field processes and information, documentation and resolutions, metrics and risk analysis, and operational issues

• Primary interface regarding expectations, deliverables, development and maintenance for operations 

• Plans and implements procedures that ensure metrics and results encompass all facets of business operations required for decision making by management

• Leads interface with subject matter experts to develop operational requirements, establish program gates and oversee their implementation, ensuring that the defined criteria and metrics are met at each process phase

• Compiles and presents a variety of statistical, analytical and related ad-hoc reports and regularly scheduled narrative and written reports and presentations

• Manages strategic projects and initiatives through collaboration with other departments.  

• Works across all levels of the organization to identify and achieve opportunities for operational effectiveness

• Defines and implements project timelines for selected services/programs and develops related data and documentation requirements to improve the value recognition provided 

• Supervises the development and success of decision makers in various departments within MCG.

• Develop local and national recruiting plans, employ traditional sourcing strategies and resources as well as create new recruiting strategies.

• Manages and evaluates recruiters and measures performance of staff

• Oversees Staffing and Recruiting function.

Job Level Specifications:

• Strong business management skills that provide vision and anticipation/problem solving skills relating to current and future needs

• In-depth understanding of project, program, and process management

• Broad business perspective with sound business judgment and financial implications

• Excellent organizational skills with the ability to multitask and the flexibility to be successful in a rapidly changing, fast-paced environment

• Excellent written, oral and platform communications skills across all organizational levels

• Ability to manage cross functional relationships and define programs that will contribute to increased client satisfaction and operational excellence

• Skilled in effective management of staff and resources in multiple projects through all life-cycle phases

• Ability to build open, trustworthy relationship with leaders of the business

• Intellectually competitive with excellent quantitative, analytical and problem solving abilities

Distinguishing Characteristics:

• Ability to provide the leadership and engagement of real and virtual team members, regardless of organizational lines of responsibility, due to professional knowledge and visionary, collaborative, analytical, decisive management style

• Ability to resolve and communicate complex problems in simplified linguistic

Job Requirements:

• Experience in human resources, retail, merchandising, and field recruiting

• Excellent business communication and people skills

• Advanced computer skills and analytical skills

• Professional written/verbal communication skills 

• Self-starter, organized and goal oriented multi-taker

• Effective time management skills and ability to adapt to a changing, fast-paced environment