ASSISTANT HOUSEKEEPING MANAGER

The Assistant Executive Housekeeper is responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force. They are responsible for supervising Housekeeping and Laundry functions on assigned shift to ensure the cleaning and upkeep of hotel rooms and quality of Laundry operation is according to established standards.

The Assistant Executive Housekeeper:

• Creates an atmosphere that induces guest to have Belterra Casino Resort as their casino/hotel of choice; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.

• Assist with interviewing, hiring, training and supervising a staff in order to ensure that all team members receive adequate guidance and resources to perform work according to established objectives and standards.

• Work with the Hotel Front Desk Management team and assist with the balancing and maintaining of hotel inventory based upon the hotel demand.           

• Conducts room inspections to ensure that all cleaning and upkeep of the hotel rooms are completed according to established standards.

• Maintain and monitor accurate reporting of productivity levels for processing linen and quality control in the Laundry operation, according to established standards.

• Meets and assists guests with questions or concerns to resolve situations, ensuring guest satisfaction while maintaining service within policy guidelines.

• Assists with creating and editing the daily staffing schedules for Housekeeping and Laundry  to ensure adequate staffing for completion of all work according to established quality levels.  Assists with Housekeeping dispatch, hotel room inspections, cleans hotel rooms and assists with the Laundry operation when necessary.

• Develops, implements, and conducts staff training programs for Housekeeping and Laundry to ensure well-trained team members in all areas of cleaning standards and techniques, proper and safe use of equipment and chemicals, and guest service standards.

• Assists in developing and maintaining Housekeeping and Laundry Department standard operating procedures to ensure effective execution of work.

• Communicates all hotel room facility issues related to structure, equipment and plumbing, and works with Facilities to schedule repairs, ensuring that all repairs are completed according to established schedule, as well as coordinating any special projects within the departments.

• Works with Facilities in maintaining and scheduling a Preventative Maintenance Program for the Laundry operation equipment.

• Performs scheduled inventory counts of all hard and soft goods, in both Housekeeping and Laundry to ensure property inventory levels, protection of assets, and facilitation of the ordering process.

• Assists with ordering goods as needed to ensure adequate inventory levels.

• Provide assistance in the absence of Executive Housekeeper to maintain Wardrobe Department to ensure effective execution of work.