Executive Casino Host

To increase the number of premium players in the database to assist in increased gaming and related revenues. Promote a positive image of our property and corporation. 

• Communicate with existing and potential customers in a congenial manner. 

 • Follow established procedures to obtain, record, and maintain customer information. 

 • Prepare legible forms for customer reservations and amenities. 

 • Utilize computer systems to analyze guest history and profitability to company. 

 • Communicate necessary information to customers in written and verbal form. 

 • Proactively interact with guests throughout the casino floor, restaurants, and VIP events to create memorable experiences and strengthen customer engagement. Travel to various player events to promote the property. 

 • Extend complimentaries in accordance with company policy and procedures. Develop personal relationships with Premium Players and know their interests. 

 • Telemarket and correspond with Premium Players as directed. 

• Follow procedures and guidelines regarding credit and work with guests to establish lines of credit.

• Monitor and contact Premium Players whose play has started to decline and try to reverse trend. 

 • Promote property events and offers to customers, while at the same time are aware of competitor’s promotions.