Front Desk Clerk

Job Summary

The Under the direction of the Residential/Transportation Supervisor, this position will require exceptional performance in all facets of customer service in a guest registration desk environment to include but not limited to the following listed responsibilities. This is a full-time position and for this 24/7 operation, selected candidate must be willing to work any shift, any day as scheduled or needed.

Key Job Functions

• Provide administrative support to Supervisor by preparing monthly reports as it pertains to contractual requirements and assist with department functions, requests, and reports as required

• Extract information from automated databases to prepare standard reports; ensure that proper grammar, spelling, and format are utilized

• Conduct reviews of existing department standard operating procedures, administrative procedures and department policies and provide updates to Supervisor

• Answer telephone and process messages, work orders and/or provide information regarding services to callers

• Answer guest questions to include local services, local tourist attractions, and travel directions

• Assist guests with special accommodation requests for luggage assistance

• Conduct inventories of supplies, materials, and equipment needed to support lodging operations

• Assist supervisor in mediating and resolving routine occupant complaints and disputes

• Handle a wide variety of assignments designed to assess and improve contract service effectiveness and/or improve management oversight, processes and controls 

• Utilize expertise to identify difficult or unusual department problems that are not readily resolved by normal methods and procedures, and report such to the supervisor

• Greet, register, and assist visitors, answer inquiries, and create a welcoming environment at an academic dormitory facility

• Compile, maintain and distribute communications, such as emails, reports, and other department correspondences

• Maintain records of room assignments and other registration-related information in database and department communication log

• Perform various requirements in a Windows based program such as travel reservations and lodging reservations

• Create and/or maintain filing systems, both electronic and physical

• Gather reimbursement information

• Coordinate and confirm drivers for any scheduled or unscheduled transportation needs

• Communicate with shuttle drivers to review passenger lists and provide appropriate course of action

• Perform special projects and other duties as assigned