Service/Helpdesk Dispatcher

The Service/Helpdesk Dispatcher (Work Control Service Desk Dispatcher) will provide excellent customer service while providing service desk dispatch administrative support services for CMI’s client in Artesia, NM.

Key Job Functions

• Respond to service desk requests and collect all pertinent information, including: description of the problem, location, date and time of call, priority of the call and any other information necessary to generate a work order into internal systems

• Assign a work order number to each service request and contact a technician to perform needed work

• Complete expense vouchers, run work order reports as requested, and provide general support such as spreadsheet management

• Adopt and incorporate quality control measures into the work

• Other administrative duties related to Helpdesk and Dispatching as assigned