Manager Restaurant & Beverage

Responsible for ensuring all operations of the Beverage Departments and employee performances are in compliance with the Company’s objectives and Gaming regulations.

• Enforces performance standards, policies, and procedures as they relate to the beverage department; monitors beverage service on casino floor. Ensures smooth and efficient operations on a continual basis. Ensures adherence to uniform and dress codes and policies for all beverage personnel. 

 • Ensures that the highest possible standards of customer services and employee relations are maintained and carried out in a fair and equitable manner. 

 • Oversees the scheduling of employees and ensuring correct staffing levels and adjustments are made in accordance with customer needs. Approves all work schedules. 

 • Monitors job performance of all beverage employees and provides feedback on same to aid the employees in developing and enhancing skills. 

 • Provides input to Director of Food & Beverage concerning operational deficiencies and areas in need of attention. 

 • Review financial statements; forecasts revenue, and labor figures for beverage department; maintain proper inventory control. 

 • Reviews and approves all recommendations and suggestions to hire, transfer, suspend, promote, discharge, evaluate, assign, and discipline all beverage employees in a fair and equitable manner. 

 • Maximizes cost effectiveness within the beverage department by ensuring compliance within established budget, labor and revenue benchmarks. 

 • Responsible for listening to, evaluating and assuring control of customer complaints and settles the same without delay. 

 • Promotes positive Customer relations through prompt, courteous, and efficient services. And by ensuring that all assignments and projects are complete in a timely manner. 

 • Possesses knowledge of and complies with local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as swell as the Company’s internal controls, policies, and procedures. 

 • Promotes departmental and property wide promotions on a continual basis. 

 • Promotes proper communication within the department by utilizing memos, weekly meetings and e-mails.