SERVER ASSISTANT- 19 STEAKHOUSE

The Server Assistant is responsible for providing excellent service to both the internal and external customer. They are also responsible for cleaning of dining areas, tables and server areas; setting tables with dishes, napkins, silverware, glassware and condiments. Responsible areas 19 Steak & Seafood.

The Server Assistant:

• Always exhibits a friendly and approachable demeanor.  Be polite and courteous when speaking with guests and team members.

• Responsible for learning and being familiar with all of Boyd Gaming, Inc.’s room outlets, server assistant functions, and for being able to answer general questions regarding the property.

• Guest interaction is a must. Explain product, ask questions and build positive relationships with the guests.

• Maintain complete knowledge of table/seat/station numbers, hours of operations, proper table set-up and dress code of the restaurant.

• Inform guests of restaurant specials, feature items and personal favorites, and also become familiar with the menu

• Ensure dining and serving areas are set up and maintained according to standard.

• Responsible for ensuring all front of house is free of dirty dishes.

• Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and other employees.

• Abide by all State, State Gaming, Federal and Corporate liquor Regulations. Also pertaining to serving alcoholic beverages to minors and intoxicated guests.

• Collect and report tips at the end of the assigned shift.

• Clears, cleans, stocks and sets up dining room tables and server stations to restaurant standards. 

• Transport dirty dishes to dishwashing area.

• Carry trays of food to tables.

• Assist kitchen personnel with the unloading and cleaning of bus tubs and carts.

• Discretely clear individual settings from guest tables as each course is completed. 

• Provide additional settings, utensils and condiments as needed or requested.

• Maintain complete knowledge of table/seat/station numbers, hours of operations, proper table set-up and dress code of the restaurant.

• Use and maintain all assigned areas and equipment in a sanitary, safe and effective manner.

• Observe and adhere to Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.

• Consistent attendance at company/restaurant training programs as they are scheduled.

• Complete opening, closing and other side duties as assigned by the supervisors.

• Possess the resiliency to deal with difficult guests in all types of business conditions and possess the ability to work harmoniously with coworkers.

• Physically able to stand for an 8 hour shift, lift up to 50 lbs, and balance trays of dishes/glasses.

• Perform all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.

• Perform all duties as assigned by management.