LEAD GUEST SERVICE AGENT- HOTEL (SWING SHIFT)

The Lead Guest Service Agent is responsible for providing superior service to both the internal and external customer.

The Lead Guest Service Agent:

• Maintains an efficient and effective Hotel Front Office work group via direction from the Assistant Front Desk Managers. 

• Provides training, assistance, and on-the-job work direction to the Front Desk Agents, Night Auditors, PBX Agents, Bell Attendants, Valet Attendants and Ogle Haus to ensure accurate, exceptional and courteous room registration and check-outs.

• Welcomes and provides service to guests of the hotel.

• Provides general leadership and work direction of department team members, including but not limited to:• Organizing and assigning work.

• Prioritizing workload and assignments to ensure orderly and efficient completion by department team members.

• Directing department team members in the successful completion of assigned work.

• Enforcement of department and company policies.

• Instructing and training department team members in the successful performance of their duties.

• Other leadership and work direction duties as assigned by Management.

The Lead Guest Service agent does not perform managerial tasks such as performance reviews, hiring or terminations; although they may provide input to management regarding such matters.